Frequently Asked Questions
General
Are your products authentic?
Yes, all items are apple authentic products - with discount. We source directly from verified suppliers and thoroughly test each product before listing.
What warranty do you offer?
All products come with a 1-year warranty that covers manufacturing defects and ensures the device works as expected.
What is your return policy?
We offer a 30-day return policy for defective items. Returns must be initiated within 30 days of receipt. Non-defective returns may be subject to restocking fees.
Do you offer warranty?
Yes, all headphones come with a 12-month warranty. The warranty covers manufacturing defects and ensures the device works as expected.
Shipping
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $59. Orders under $59 may have shipping charges applied at checkout.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US. International shipping times vary by location.
Do you ship internationally?
Yes, we ship internationally. However, warranty coverage applies only within the original country of purchase.
Can I track my order?
Yes, once your order ships, you will receive a tracking number via email. You can track your order status on our Track My Order page.
Product Quality
What is the difference between condition levels?
All our products are new and come in excellent condition. Each product is tested and verified to work perfectly before shipping.
Will the product come in original packaging?
Products may come in original packaging or our own packaging. All products include all necessary accessories and documentation.
Are the products tested before shipping?
Yes, every device is quality-tested, data-wiped, and professionally cleaned before shipping. We ensure all products are fully functional.
What if I receive a defective product?
If you receive a defective product, please contact us within 30 days of receipt. We will arrange a replacement or refund after inspection.
Payment & Orders
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
Is my payment information secure?
Yes, all transactions are secure and encrypted. We use industry-standard security measures to protect your payment information.
Can I cancel my order?
Orders can be cancelled within 24 hours of placement if they have not yet shipped. Please contact us immediately to cancel.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, our packaging is clean and professional.
Warranty & Support
How do I make a warranty claim?
To make a warranty claim, please contact us with your order number, product serial number, and photo or video evidence of the defect. We will review your claim and provide a solution.
What is covered under warranty?
The warranty covers manufacturing defects and ensures the device works as expected. It does not cover external damages, loss, theft, or damage caused by misuse.
How long is the warranty period?
All headphones come with a 12-month warranty from the date of purchase. Replacement products carry a 3-month warranty or the remainder of the original warranty, whichever is longer.
How can I contact customer support?
You can contact us via phone at +1 8088676543 or email at info@maxmini.store. Our support team is available to help with any questions or concerns.
Still Have Questions?
If you have any other questions, please don't hesitate to contact us:
📞 +1 8088676543
📧 info@maxmini.store