Return & Refund Policy

1. Company Information

• Brand Name: MAXMINI
• Company Address: SUITE 26, 33 MACMAHON STREET, HURSTVILLE NSW 2220, Australia
• Return Address: 817 S. Mill St Suite D108 Lewisville, TX 75057
• Phone Number: +1 8088676543
• Support Email: hello@cycletone.com
• Sales Platform: Shopify

2. Product Warranty Coverage

3. Holiday Extended Return Policy

For purchases made between November 1 and December 31 each year, customers may request an extended return window in line with our seasonal return policy.

4. Return Policy

• Return Window: Returns must be initiated within 30 days of receipt.
• No Unconditional Returns: Returns without reason are not supported.
• Bulk Orders: Orders containing 10 or more units of the same product are not eligible for return.
• Condition of Returns: Returned products must include the original packaging and all accessories.
• Shipping Costs for Non-Defective Returns: Customers are responsible for all return shipping costs.
• Refund Scope for Non-Defective Returns: Refunds will only cover part of the product value, excluding shipping and handling fees.

5. How to Initiate a Return

• Registered customers may log in to their account to view orders and request returns.
• We provide a dedicated return request page (URL provided at checkout or via support).
• Non-registered customers may initiate returns by verifying their purchase through the email address used at checkout.

6. Warranty & Quality Claims

• Territorial Limitation: Warranty coverage applies only within the original country of purchase.
• International Use: Products taken outside the purchase country are not covered under warranty.
• Replacement Policy: Defective items will be replaced with a new unit.
• Warranty on Replacements: Replacement products carry a 3-month warranty or the remainder of the original warranty, whichever is longer.
• Quality Inspection: Returned items must pass our inspection to confirm defects before a warranty claim is approved.

7. Required Proof for Warranty Claims

Customers must provide the following:

• Valid order number
• Product serial number
• Photo or video evidence clearly showing the defect

8. Cases Where Customers Bear Return Shipping Costs

• Non-defective product returns
• Products exported outside the country of purchase
• Wrong items or personal belongings mistakenly returned
• Items found to have no quality issue after inspection
• International returns
• Unauthorized returns outside our approved process

9. Exclusions from Warranty

Warranty does not apply in the following cases:

• Missing or invalid proof of purchase
• Product loss or theft
• Expired warranty period
• Non-defective returns made after 30 days
• Free gifts or promotional items
• Products repaired by third parties
• External damages (e.g., drops, water damage, extreme heat)
• Purchases from unauthorized resellers or channels

10. Additional Notes

Customers are responsible for losses caused by incorrect shipping addresses provided at checkout.